Customer Service Rep

Are you ready to elevate your career in a thriving industry? QDI Surfaces, a trailblazer in the flooring business, is on the lookout for a vibrant and talented Customer Service Representative to join our bustling Tucson showroom. This role, though non-supervisory, is a pivotal part of our innovative sales team, offering a dynamic mix of responsibilities to keep you engaged and excited

The job functions would include but not limited to:
· Answer incoming calls regarding pricing/availability, product questions/uses and general inquiries from our customers providing superior customer service

· Efficient order entry using Acctivate software with compiled data from customer along with precise calculations and audited product verified before entry and collect payment accurately according to company procedures.

· Coordinate customer material pick-ups with warehouse personnel and/or arrange pick-up schedules with outside freight companies which includes verifying outgoing product counts utilizing invoice to ensure accuracy.

· Service company’s existing accounts and obtain new accounts wherever possible through direct referrals outbound/inbound sales calls or proper means

· Assist in completion of customer files, including but not limited to: Client Information sheets, tax exempt certs (Form 5000), Credit card authorization forms and maintaining records by scanning and filing.

· Communicate with the sales team regarding customer inquiries and leads including follow-up.

· Greet customers and the team as they come into the showroom or via inbound phone calls

· Be able to present the QDI product line and answer questions from customers

· Specific marketing projects assigned by GM or Operations Manager

· Attend industry related networking events when necessary

· Maintaining sample room and updating sample inventory

· Suggest improvements to the overall process

Successful candidates will have the following:

• 3-5 years in customer service, preferably natural stone industry experience.
• Well organized and self-disciplined - Attention to detail a must.
• Outstanding customer service skills.
• Professional appearance with good attendance.
• Good presentation skills.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Team player
• Good computer skills including MS Outlook, Word and Excel
• Recent college grads encouraged to apply,
• Ability to pass mandatory background check and drug screening.

Pay: ***Depends on experience***

Benefits:

• Full health insurance benefits after 90 days
• 401K after 1 year
• PTO
• Employee discounts on all QDI Materials

Job Type: Full-time - Monday thru Friday 7am to 4pm, alternating Saturdays 8am to 1pm

Work Location: QDI Surfaces – Phoenix branch – 2633 N 24th Drive, Phoenix, AZ 85009

Work Remotely: No

Company Website: www.qdisurfaces.com

How to Apply:

Ready to make a lasting impact? Send your resume and cover letter and let your journey with QDI Surfaces begin to human.resources@qdisurfaces.com

In college or college grad? Are you currently exploring the waters of the interior/exterior design industry and unsure of the path you want to take? Send a cover letter detailing how you may be a fit for our company, along with your current resume to human.resources@qdisurfaces.com and let us see if we can be a future employer for you, as the potential for advancement here at QDI Surfaces is limitless!