Customer Service Rep

Agency Office
Operations

• Administer office practices and
  procedures


• Schedule client appointments for
  agent and sales producers as requested


• Maintain information in the
  agency's customer database for future follow up


• Manage agency correspondence as
  required


• Continue to maintain and develop
  knowledge of American Family products and services and support efforts to
  increase agent business

Customer Relations

• Discuss insurance product
  offerings with current and potential customers


• Maintain high customer service
  standards to attract and retain customers


• Advise customer of claims and
  billing policies and procedures as needed


• Respond to inquiries, issues and
  complaints

Sales &
Marketing

• Coordinate agency prospecting
  through direct mail, company prospecting program and Personal Insurance
  Reviews


• Understand products, procedures
  and best practices for promoting policy growth and retention


• Attend marketing networking
  events with agent for community brand awareness

Qualified candidates
will possess:

• Outstanding customer
  service and people skills

• Licenses in property, casualty,
  health and life (or these
  must be obtained in order to continue employment with the agency)

• Organization,
  prioritization, and multi-tasking skills

• Demonstrated oral and
  written communication skills

• PC skills; experience
  with Windows-based computer applications a plus

• Ability/desire to work
  in small business environment

• Ability to learn
  American Family products, services, and computer systems

• Minimum of a High School
  diploma or equivalent

• Prior insurance
  experience is not required