CUSTOMER SERVICE REP

Job description:

Position Summary
The Customer Service Representatives will serve Atlas Disposal customers by providing information and resolution of product and service-related topics over the phone, by email, and through text messaging. CSRs will work closely with other departments to resolve product or service needs.

Work Environment and Expectations*

• This is a full-time, non-exempt hourly in office position
• Schedule is Monday Friday 9am to 6pm
• CSRs may be asked to work overtime as needed
• Starting pay is $20-$22 per hour

Qualifications*

• 2-3 years of customer service in a call center environment.
• High School Diploma.
• Bi-lingual Spanish is a plus
• Some sales experience desired
• Waste industry experience is a plus.
• Excellent oral and written communication skills.
• Advanced knowledge and efficient use of Microsoft Office Suite.
• Strong ability to work well with people, under pressure, and with stringent time restraints.
• Strong ability to work on multiple tasks such as email, text messages, and phone calls.

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Duties and Responsibilities*

• Handle commercial, residential, and roll-off customer calls for new and existing accounts, which may include service changes, billing questions, service cancellations, missed pickups, etc.
• Complete appropriate forms and data entry as required ensuring accurate billing of stops, starts, and adjustments on customer accounts.
• Generate credit and debit memos as necessary.
• Work with a team of Customer Service Representatives collectively to achieve team goals.
• Perform other duties as assigned.

Benefits*
Each eligible employee receives a competitive compensation package including:

• Medical
• Dental
• Vision
• Life Insurance
• Long-Term Disability
• Company match on 401K
• Paid Vacation, Holidays, and Sick Days.