Customer Service Representative (Roadside Assistance)

📍 Renton, WA (On-Site)

💲 $27.50/hour

🕒 6-Month Contract

📅 Expected Start Date: September 2026

🚚 Industry: Transportation / Customer Support

About the Opportunity

We are seeking customer-focused professionals to join a high-volume roadside assistance team supporting commercial truck drivers across North America. In this role, you will serve as the primary point of contact for drivers experiencing breakdowns, helping coordinate service, troubleshoot issues, and ensure customers receive timely support during critical situations.

This is an excellent opportunity for individuals who thrive in fast-paced environments, enjoy problem-solving, and are passionate about helping customers during stressful situations.

Schedule

Available shifts include:

• Sunday - Thursday or Tuesday - Saturday
• 5:00 AM - 2:00 PM OR 2:00 PM - 11:00 PM

Training

• 6-8 weeks of paid training
• Monday-Friday, 8:00 AM - 5:00 PM
• Candidates must be available to attend training during normal business hours before transitioning to their assigned shift

Responsibilities

• Handle inbound roadside assistance calls from commercial truck drivers
• Manage cases from initial breakdown call through completion and billing
• Make outbound follow-up calls to service providers and customers
• Determine service needs and dispatch appropriate resources
• Use mapping tools to identify vehicle locations and nearby repair facilities
• Monitor active cases and provide timely status updates
• Document all activity and customer interactions within company systems
• Verify payment methods and support service scheduling requests
• Coordinate with multiple stakeholders to ensure quick and effective resolutions

What We're Looking For

Required Qualifications

• Minimum 1 year of customer service experience
• Strong computer skills and ability to navigate multiple systems simultaneously
• Excellent multitasking and organizational abilities
• Ability to remain calm and professional in high-pressure situations
• Strong communication and problem-solving skills
• Genuine passion for helping customers

Preferred Qualifications

• Call center experience
• Dispatching experience
• Salesforce experience
• Automotive, transportation, or logistics experience
• Bilingual in Spanish or French

Ideal Backgrounds

Candidates with experience in the following environments have been especially successful:

• Call Centers
• Dispatch Operations
• AAA or Roadside Assistance
• Airlines or Travel Support
• Customer Support Centers
• Emergency Response Coordination

Work Environment

• Large on-site customer support center with 50+ team members
• Approximately 35 calls per day
• Headset and desk-based call center environment
• Unscripted calls requiring critical thinking and problem-solving

Why Consider This Opportunity?

• Competitive pay at $27.50/hour
• Gain experience with a leading transportation organization
• Strong training and onboarding program
• Long-term career growth potential
• Tuition reimbursement opportunities available for eligible employees after one year of service
• Comprehensive benefits package available, including medical, dental, vision, 401(k), disability coverage, and more

If you're someone who enjoys helping people, solving problems, and making a difference during challenging situations, we'd love to hear from you.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)

Job Type & Location

This is a Contract position based out of Kent, WA.

Pay and Benefits

The pay range for this position is $27.50 - $27.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kent,WA.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.