Customer Service Rep

Bauer Welding & Metal Fabricators, the premier contract manufacturer in metal fabrication for over 75 years, is looking for a full-time Customer Service Representative. This person will assist customers in successfully placing purchase orders, research and resolve customer issues, and collaborate across the organization to ensure on-time and in-full product delivery.

This is a full-time, non-exempt position reporting to the Director of Sales and Marketing.

Key Responsibilities:

• Accurately enter new purchase orders into the ERP system (Epicor) and confirm order acknowledgements are sent and/or customer portals are updated, and properly file order documentation.
• Serve as the primary contact for customer inquiries related to active orders, including requests for schedule changes.
• Partner with Account Management to communicate order status changes to customers proactively.
• Review demand forecasts from key customer portals and update the ERP system with new orders or changes.
• Review customer-generated open order reports and enter new releases as needed.
• Coordinate outbound shipments with customers who provide their own carriers or reusable dunnage.
• Maintain price lists in ERP for key accounts.
• Collaborate with Account Management, Estimating, Scheduling, and Operations to successfully fulfill customer orders on time and in full.
• Perform other duties as needed / assigned.