Customer Service Rep

Position Summary
The CSR will be the first point of contact for our customers and will support the day-to-day operations of our Mississauga warehouse. This role is responsible for coordinating scheduling and planning activities to meet customer expectations, managing daily requests, and ensuring all required documentation is accurately maintained and filed. Working closely with the Lead and Supervisor, the CSR will follow up on daily tasks to ensure they are completed accurately and on time. Consistent communication with the Operations Team is essential to ensure timely, accurate responses and maintain an efficient flow of warehouse operations.
Location: 88 Foster Cres, Mississauga
Schedule: Mon-Friday, 8:00am – 4:30pm

What you will do

Daily Customer requests, POD, Track and trace, Rush Requests etc.
Initiate or follow up with any Inventory investigations required by the customer
Maintain and send all daily Customer specific or Management reports
Work Closely with the transportation team on delayed deliveries or customer requests and appointment booking
Manage and follow through with any investigation required to support Customer complaints
Data Entry with in Warehouse Management System, Transportation system and any Client specific systems/software
Daily Filing of all documents for retention and customer needs
Maintain and update Warehouse KPI package for management and customer
Warehouse Payables
Dispatching Drivers, Paperwork, In-Bound and Out-Bound Logs. Scheduling appointments

What You’ll Bring

1-3 years of combined working experience in a customer service role
High school diploma
Experience in Customer Service in a warehouse setting, operations in a warehouse, fulfillment centre or 3pl is an asset

Along with the following Skills & Competencies:

Strong communication skills.
Strong attention to detail.
Proficient in the following Microsoft Office programs: Word, Excel and Outlook.
Proven experience in handling multiple priorities.
Multitask
Judgment
Integrity / Professionalism
Problem Solving / Decision Making
Relationship / Partnership Approach
Communication / Influence
Quality, High Standards and Controls
Innovation and Change

Why people love working for Canada Cartage

Cohesive team and a positive, hard-working atmosphere.
Meaningful opportunities for career growth.
Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
We give back to the communities in which we operate by volunteering and donating to local charities.
We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.