Customer Service Rep

GENERAL SUMMARY OF POSITION
The Customer Service Representative (CSR) is an indirect labor support position, reporting to the Distribution Supervisor. The Customer Service Representative (CSR) is primarily responsible for assisting internal and external customers by effectively processing orders to ensure the highest level of customer satisfaction. This includes retrieving, reviewing and approving electronic customer orders (EDI), assisting in maintaining the customer service inboxes and assisting customers on the phone.

ESSENTIAL DUTIES and RESPONSIBILITIES
• Maintain high customer service levels through timely and accurate price quotes, status updates, order verifications, and other communications as needed.
• Pro-Actively retrieve, review and enter orders into the order system in a detailed and accurate manner.
• Effectively be able to understand and detail each order’s specifications and requirements, including pricing, shipping methods, required shipping labels and documentation.
• Be able to understand and correctly process government orders and routing.
• Notify supervisors of any product shortages.
• Generate shipping documents as needed due to customer specifications, including non-standard Bills of Lading, special routing, and government labels if required by customer specifications.
• Work with Customer Service and Distribution team and be cross trained as a backup to processes to assist in any functions as needed.
• Perform all other duties as required and assigned.