Customer Service Rep/ Facility Operations Worker

Summary:

Provides front-line customer support and administrative assistance for location operations while assisting with routine facility maintenance, grain handling, and warehouse operations. Primary responsibilities involve processing customer transactions, maintaining product and inventory records, running scales, and delivering responsive customer service, balanced with supporting grain storage, equipment maintenance, and overall location upkeep.

Essential Duties and Responsibilities:

• Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat.
• Bill products, receive payments, run scale, and track inventory.
• Assist in resolving customer concerns, complaints and issues.
• Assist location manager with maintaining grain, petroleum, feed and/or agronomy records.
• Accept and record prepayment and bookings for products.
• Price and process payment for commodities delivered by customers
• Removes cash and reconciles amount of cash in register at end of day and prepares deposit.
• Develops and maintains vast knowledge of the products and services being offered.
• Exhibits self-motivation and the ability to multitask and pay close attention to small details.
• Contributes to team effort by accomplishing related results as needed.
• Must maintain a valid driver’s license and commercial insurability at all times
• Assist with unloading, cleaning, storing, moving, and loading grain for shipment, ensuring grain quality is maintained during storage.
• Maintain warehouse, location grounds, and facility equipment to acceptable company standards.
• Assist in monitoring temperature cables, walking flats, tracking fan usage, monitoring bunker storage, and checking grain dryer output.
• Maintain inventory, maintenance, and housekeeping records in location logbooks.
• Clean and inspect bins and assist with general facility operations during slow times or as assigned by management.
• Other duties as assigned by management.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate and sometimes loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear, occasionally required to climb or balance and stoop, kneel, crouch or crawl The employee must occasionally lift and/or move up to 50 pounds and frequently lift and/or move greater than negligible up to 10 pounds of force constantly. Specific vision abilities required by this job include Close vision and Ability to adjust focus.

Lift Level: Medium

Exerting 50 to 100 pounds of force rarely, 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly.