Customer Service Rep HN

Position Overview

Essential Job Functions

• Communicate with customers by telephone or email to provide information about products or services, take or enter orders, or obtain details of complaints.
• Knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, sending out memos, and other office procedures.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Refer unresolved customer grievances.
• Contact customers to respond to inquiries
• Solicit sales of new or additional services or products.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Accurately completing work tasks (i.e. entering customer orders and scheduling)
• Job requires reliability, responsibility, dependability, and being able to fulfill assigned job requirements.
• Data entry

Non-essential job functions

• Flexibility to work on projects or research related to the needs of other departments.
• Maintain a clean and orderly work area.

Requirements

• Intermediate computer knowledge of order entry systems
• the ability to adhere to the company's policies, rules and regulations, according to the Employee Handbook.
• Ability to work with internal/external customers in a professional and courteous manner.
• High attention to detail and accuracy.
• Follow rules and regulations, in order to avoid any appearance of impropriety.
• Ability to prioritize and organize daily workload to ensure timely completion of duties.
• The ability to perform routine duties and consistent fashion.

Note: This job description is not intended to be all inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.