Customer Service Rep I

As an employee of Print-O-Stat, the Customer Service Representative shall be committed to working in accordance with the Mission, Vision, Core Values and Guiding Principles of the Company.

SUMMARY:

The Customer Relations Coordinator serves as the liaison between the customer and the software vendor from the assisting with the initial price quote and installation to help desk support and subscription renewal. As a team member of Print-O-Stat, the Customer Service Rep will be part of a team that is making a positive impact on the community. All employees can expect to work in a positive, friendly, and flexible environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Prepare quotes and invoices for software product sales and enter purchase order information into TakeStock.
• Verify credit worthiness of customers.
• Manage customer service help line, answer customer questions, resolve problems or forward technical issues to technical support staff for resolution in a timely manner.
• Track subscription renewals, prepare quotes for renewal and set up calendar reminders for sales staff to trigger follow up with customers.
• Track sales information including revenue and cost of sale and prepare monthly report for inclusion in corporate sales report.
• Respond to internal and external customer phone calls and emails.
• Make effective decisions by analyzing information and considering priorities.
• Foster positive internal and external relationships being attentive, friendly, helpful, courteous and professional.
• Perform other essential duties as assigned by Manager