Customer Service Rep
Posted Updated
Description
- Respond promptly and professionally to routine customer calls and emails.
- Answer general questions about products, samples, ordering, availability, documentation, and company processes.
- Assist with order entry, order-status requests, and other transactional support.
- Coordinate sample requests and related follow-up.
- Provide basic product and application guidance using established information and internal resources.
- Help customers obtain product documents and other requested materials.
- Receive questions involving returns or order issues and route them to the appropriate owner.
- Recognize sales opportunities, Design Studio inquiries, and more complex technical questions, then connect them with the correct team member.
- Maintain complete and accurate customer notes, activities, and next steps in the CRM.
- Support Austin Finch and the Commercial Sales team during periods of increased call, email, or order volume.
- Coordinate with Sales, Design Studio, Purchasing, and Operations to help customers receive timely and accurate information.
- Follow through on open requests and keep customers informed through resolution.
- Contribute to a consistent, responsive, and positive customer experience.
- Other duties as assigned.