Customer Service Rep - Janus

Overview

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions, recording details of inquiries, complaints, comments, actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, or processing returns.
Refer unresolved customer grievances to designated departments for further investigation.
Contact customers to respond to inquiries or to notify them of claim investigation results or planned adjustments.
Order tests that could determine the causes of product malfunctions.
Keep work area neat and clean.
Other duties as assigned.

High school degree required. Four year college degree preferred.
One to three years previous work-related skill, knowledge, or experience.
Intermediate computer skills required; Outlook.
Ability to communicate by telephone in a clear and professional manner required.

PHYSICAL DEMANDS:

Regularly required to sit, stand, and walk.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.