Customer Service Rep

Why NANI?

NANI is the nation’s largest Nephrology practice. We have provided excellence in specialty kidney care for over 50 years. NANI’s nephrology practices are primarily operated in northern Illinois and throughout northern and central Indiana, with additional locations in New Jersey. NANI’s scope of care and services includes difficult-to-control hypertension, kidney disease, kidney injury, kidney transplant, and related services, as well as groundbreaking and lifesaving clinical research and consulting services.

Join Our Team!

NANI is seeking a We are currently seeking a detail-oriented and professional Customer Service Representative to join our billing team and help manage patient accounts and collections.

Responsibilities:

• Review the patient’s account to verify if there is active insurance coverage available for billing.
• Review patient accounts for outstanding balances.
• Contact patients via phone, email, or mail to discuss outstanding balances and set up payment plans when appropriate.
• Respond to patient inquiries regarding account balances, insurance payments, and billing questions.
• Accurately document in the practice management system.
• Work collaboratively with the billing department to ensure proper posting of payments and adjustments.
• Follow HIPAA regulations and ensure confidentiality of patient information.
• Escalate unresolved accounts in accordance with office policy (e.g., to a collection agency).

Requirements:

• High school diploma or equivalent; associate degree or certification in medical billing a plus.
• Minimum 2-3 years of experience in medical billing or patient collections preferred.
• Strong communication and negotiation skills.
• Familiarity with healthcare billing systems and insurance terminology.
• Proficiency in Microsoft Office and practice management software.
• Ability to handle sensitive patient information with professionalism and discretion.
• Bilingual preferred

Position Details:

• Location: In-office
• Compensation: $22-$25/hr, based on experience