Customer Service Rep

We are looking for a dependable, self-motivated individual to join our call center team. This position focuses on providing excellent customer service, answering calls, scheduling jobs, and assisting with daily office tasks to keep things running smoothly.

Types of Responsibilities:

• Answer inbound calls, emails, and live chats professionally with a cheerful, "smiling" phone voice.
• Maintain and utilize the required ServiceTitan system scripting for quality and consistent client interactions.
• Offer specific appointment windows for service, maintenance, estimates, and multi-trade sales.
• Coordinate with dispatch to schedule calls using specialized software, maximizing efficiency by technician location.
• Field inquiries fluidly across Plumbing, HVAC, Septic, and Heavy Excavation divisions for both Residential and Commercial accounts.
• Maintain the customer database, ensuring complete, accurate, and real-time entry of notes and billing details.
• Perform administrative duties at the request of management to improve overall office efficiency.
• Promptly report any service issues to the appropriate leader to ensure rapid customer resolution.
• Follow-up on outstanding estimates
• Assist with job scheduling and auditing
• Create custom reports in Excel
• Maintain consistent, professional communication across all internal departments and leadership teams.
• Perform other duties as assigned