Customer Service Rep

RSI, recently acquired by Trinity Industries, Inc is hiring a Customer Service Representative for our Doraville, GA location.

•This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.
• Customer Service, intake of BOLs, and commodities being delivered or transferred
• Fulfill daily workload and tasks delegated by manager/cross-train as necessary
• Enforces safety policies and procedures with other employees and visitors to the facility
• Updating and maintaining customer databases
• Monitoring and ordering customer inventory
• Maintaining filing systems
• Maintain and communicate customer inventory information
• Compiling records of office duties and activities
• Handling inquiries and incoming customer work order requests
• Reviewing files and records to answer customer requests for information
• Checking and distributing documents and correspondence
• Photocopying, scanning, faxing, and sending emails
• Organizing and scheduling customer work orders
• Interacts with customers, railroad crews, and visitors
• Answer phones for the facility
• Utilizing an inventory tracking system
• Performs all other duties as assigned.