Customer Service Rep

The Customer Service Rep helps customers and sales reps by entering/adjusting customized orders and advising them of order status and product availability.

• Maintain thorough knowledge of sales programs, products and policies relative to the processing of custom orders.

• Ensure that accurate logo specific detail is applied to all orders as well as appropriate logo application fees, terms and discounts.

• Color coordinate logo thread colors to products where necessary, and create/maintain logo detail history through entries into database/logo library.

• Work with the Operations Manager, graphic designers and vendors to ensure accurate and timely artwork creation and order fulfillment.

• Monitor progress of new artwork orders and obtain necessary artwork approval through verbal/written communications with customers/sales reps.

• Coordinate special rush requests with other departments to ensure meeting order deadlines.

• Recognize trends and call attention to unusual activity.

Experience:
-1-3 years of customer service experience required.
-Consumer goods industry is preferred.
-Prior customer service experience with an embroidered, embossed product or apparel preferred.
-HS diploma required. AS or BS preferred
-Pay range is $22-24 depending on level of experience.