Customer Service Rep w/Sales Spiff Opportunities (53862)

Climate Control Heating, Ventilation & Air Conditioning
Full-Time | Monday–Friday
$20–$25 per hour DOE, plus sales spiff opportunities

Are you someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping things organized and running smoothly?

Climate Control is looking for a dependable, detail-oriented Customer Service Representative to be the voice of our company. In this role, you are often the first impression our customers have — setting the tone for an exceptional service experience.

If you enjoy solving problems, coordinating moving pieces, and being part of a team that delivers comfort solutions to homeowners, we’d love to meet you.

Why This Role Matters

Our CSR team plays a critical role in our success. You’ll help ensure customers are taken care of quickly and professionally. Your communication and organization skills directly impact customer satisfaction and company growth.

Benefits

• Company-paid medical, dental, and vision (employee coverage)

• Company-paid group life insurance

• Voluntary insurance options

• Paid holidays, sick time, and vacation

• Approved tuition reimbursement (grow your trade career!)

• Employee Assistance Program (EAP)

What You’ll Do

Customer Support & Communication

• Serve as the primary point of contact for customer inquiries

• Answer incoming calls and respond to emails in a professional, friendly manner

• Conduct happy calls to recent customers to ensure satisfaction, gather feedback, and reinforce our commitment to great service.

• Make outbound calls to follow up on maintenance reminders, membership renewals, and other customer outreach initiatives.

• Schedule duct cleaning and maintenance services as needed.

• Resolve customer concerns or escalate appropriately.

• Deliver a high-level customer experience on every interaction

Customer Interaction & Lead Qualification

• Speak with customers to understand their HVAC needs

• Help homeowners feel confident and informed about their next steps

Coordination & Organization

• Maintain accurate customer records and service details

• Support daily office operations and scheduling flow

What We’re Looking For

• A customer-first mindset

• Ability to stay calm and efficient in a fast-paced environment

• Strong attention to detail

• Team player who enjoys supporting others

• Positive attitude and solution-focused approach

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Why Join Climate Control?

• Competitive hourly pay: $20-25 based on experience

• Stable Monday–Friday schedule

• Supportive team environment

• Opportunity to grow within the HVAC industry

• A company that values professionalism, teamwork, and customer satisfaction

If you’re organized, motivated, and ready to be a key player in a growing HVAC company, apply today and become part of the Climate Control team.