Customer Service Representative

JOB SUMMARY

A Manufacturing Customer Service Representative focuses on ensuring customer satisfaction, managing product quality and timelines, and maintaining effective communication between customers, sales, and production teams.

Work hours: Monday through Friday 8am to 5pm.

RESPONSIBILITIES

· Received orders from customers, create quotes, review for detail and accuracy, and coordinate with sales managers and production teams

· Enters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs)

· Review open order reports daily and drives communication-advising customers on change in dates.

· Responsible for processing Returns and Credit as needed. Provide timely feedback so customers have an effortless experience

· Create shipping release with a high level of accuracy; to achieve on time delivery

· Maintain customer files and die information

· Prepare sales analysis reports

· Work with Scheduler and Production department to meet customer requirements

· Develop and maintain long-term relationships with customers to promote sales and retention.

· Maintain log of new samples sent to customer

· Resolves service and quality problems by clarifying the customer’s complaint