Customer Service Representative 1

Customer Service Representative I

Job Description

Abby’s Catering is seeking a Customer Service Representative (CSR) to serve as a key point of contact between our customers and our production and operations teams.

The CSR receives and processes customer orders, ensures all order details and special requests are accurately documented, and communicates requirements to the appropriate departments. This position requires strong attention to detail, organization, and the ability to work effectively in a fast-paced aviation catering environment.

Key Responsibilities:

• Receive and process customer orders accurately and efficiently
• Communicate order details, changes, and special requests to production and operations
• Maintain accurate customer and order information
• Provide professional and timely customer service by phone and email
• Review menus, specifications, diagrams, and loading instructions
• Coordinate with internal departments to ensure customer requirements are met
• Resolve customer concerns and order discrepancies promptly
• Manage multiple priorities and changing deadlines
• Assist with additional operational needs as required
  

This is a fast-paced operation with early mornings, evenings, weekends, and holidays. Schedule flexibility is required.

Qualifications / Job Requirements

Reports to: Customer Service Manager

1–2 years of customer service experience, preferably in food service, hospitality, catering, aviation, or a related environment
Strong verbal and written communication skills
Excellent attention to detail and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Strong phone and email etiquette
Ability to read and interpret menus, diagrams, specifications, and loading instructions
Proficiency with Microsoft Office
QuickBooks experience is a plus
Food service or culinary knowledge preferred
Knowledge of food safety and sanitation standards preferred
Food Handler Certification required or ability to obtain upon hire
Valid driver’s license
English proficiency required; bilingual English/Spanish is a plus
Dependable, proactive, and able to work effectively as part of a team
Must be available to work a flexible schedule based on operational needs