THE OPPORTUNITY:

We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of Technology ® by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale, call out for collections, or solicit business.

At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security!

SCHEDULE AND PAY:

Fixed Starting Wage: $17.00 per hour

Hiring 2nd and 3rd Shifts
Full-time and Part-Time schedules are available!

• 2nd Shift: Extra $.75 per hour (Monday-Friday)
• 3rd Shift: Extra $1.25 per hour (Monday-Friday)
• Bilingual (Spanish): Extra $1.00 per hour
• Weekend availability (Saturday & Sunday): Extra $2.00 per hour
  • This position requires two out of three weekends scheduled
• Holiday availability on rotation: Holiday pay

TRAINING:

We are committed to setting our new team members up for success. This role includes a comprehensive training program that kicks off on November 9, 2026. Training will be full-time, Monday through Friday, 8:00 AM - 4:30 PM, for two weeks, ensuring you have all the tools and knowledge needed to excel.

HOW WE WILL INVEST IN YOU:

• Great Work/Life Benefits – Paid Time Off (PTO), Community Volunteer Time Off, 6 Paid Holidays, and School Conference/Activity Leave
• Health benefits – medical, dental, & vision plus rewarding wellness programs, gym reimbursements, and on-site fitness equipment.
• 401K with generous company match.
• Tuition reimbursement
• Regular recognition events to celebrate and thank our employees
• Opportunities for Advancement
• Free alarm monitoring for medical, environmental, and security alarm systems
• Supportive and inclusive work culture
• Incentive bonuses

WHAT YOU CAN LOOK FORWARD TO:

• Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the customers’ inquiries properly
• Maintain a high level of service and meets performance targets.
• Maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and uses de-escalation techniques when appropriate.
• Participates in procedure training in the classroom, and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge.