Customer Service Representative (10am-7pm)
Description
At Safe Haven Security, we are more than just a home security company! We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.
Position Summary
Safe Haven Security is currently seeking a dedicated Customer Service Representative to join our organization. The primary focus of this role is to provide exceptional assistance to customers by delivering comprehensive product and service information through phone and email communication channels.
In this role you will:
- Promptly respond to incoming calls and address customer inquiries in a professional and courteous manner
- Investigate customer concerns and issues thoroughly, offering effective solutions to ensure customer satisfaction
- Maintain accurate and updated customer records while collaborating with various departments to guarantee exceptional service delivery
- Coordinate with technical teams to schedule appointments and provide further assistance to customers with technical concerns
- Process customer payments accurately and efficiently
- Deliver outstanding customer service through phone and email interactions
To be successful in this role, you should have:
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Effective multitasking and task prioritization skills
- Proficiency in using computer systems and software applications
- Self-motivation and results-oriented mindset
What Safe Haven requires in a candidate:
- High School diploma or equivalent
- Previous experience in customer service
- Must reside in the Kansas City metropolitan area