Customer Service Representative

Job Description

We’re looking for a motivated, dependable Customer Service Representative to join our agency team.

This is a part-time position offering 16-36 hours per week

This role is a great fit for someone who enjoys helping people, staying organized and creating a positive experience for both potential and existing customers. If you are a strong communicator, a team player and someone who takes pride in doing things the right way, we’d love to connect with you.

Benefits

• Career Growth Opportunities

Responsibilities

Provide excellent customer service to potential and existing customers

Respond to customer questions about coverage, billing, claims and products

Follow established agency processes and procedures

Process changes to existing accounts and policies

Handle daily administrative tasks that support the agency owner and office operations

Help create a welcoming, responsive and professional customer experience

Answer the telephone and assist customers with billing and policy questions

Requirements

Has excellent customer service and communication skills

Is organized and detail-oriented

Is self-motivated and dependable

Works well as part of a team

Wants to grow professionally and contribute to the success of the agency

This position can grow into a sales opportunity