Customer Service Representative

Job Description

Welcome to the Tyner Family Agency, a place where genuine care for our clients is at the heart of everything we do. Based right here in beautiful Davidson, North Carolina, we're more than just an insurance agency; we're a dedicated team committed to supporting our community. We believe in building lasting relationships, and that starts with outstanding service from every member of our team. We're looking for someone with a naturally positive and inviting demeanor to join us as a Customer Service Representative. In this role, you'll be the friendly voice and helpful hand that our clients rely on. You’ll play a crucial part in making sure everyone who interacts with our agency feels valued and well-supported. If you have a knack for connecting with people and enjoy making a real difference in their day, we’d be thrilled to have you bring your talents to our agency.

Benefits

• Flexible Schedule
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

Answer incoming calls and emails from clients, providing helpful and friendly support.

Assist clients with policy inquiries, making changes, and resolving issues.

Process policy endorsements and new business applications accurately.

Work closely with our agents to ensure seamless client experiences.

Maintain accurate client records in our agency management system.

Overall just being a helping hand around the office.

Requirements

Previous customer service experience is a strong plus.

Excellent communication skills, both written and verbal.

A positive attitude and genuine desire to help others.

Comfortable using computers and learning new software systems.

Ability to work effectively within a team environment.

Licensed preferred but not a requirement, if someone would like to potentially grow into a sales position that could be an option as well but not mandatory.