Customer Service Representative

Job Description

Welcome to SINJEM INSURANCE AGENCY INC, a proud partner of Farmers Insurance based right here in the heart of Vancouver, Washington. We are not just an insurance office; we are a dedicated group of neighbors committed to protecting the people in our community. When you join our team, you become a local ambassador for stability and trust. We believe that insurance is ultimately about people, not just paperwork. In this role, you will be the friendly voice on the phone and the welcoming face at our front desk, guiding our clients through the complexities of their policies. We are looking for someone who genuinely enjoys helping others solve problems and finds satisfaction in making someone else's day a little easier. If you are someone who thrives on building genuine connections, values a positive work environment, and wants to grow your career within a supportive local business, we would love to meet you. You will play a vital role in our daily operations, ensuring that every person who reaches out to us feels heard, valued, and well-protected. We provide a space where your professional input is truly respected and where you can see the direct, positive impact of your work on the families we serve every single day.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

Address client inquiries regarding policy changes, billing, and coverage updates with clarity and care.

Review existing policies to ensure our clients have the protection that fits their current life circumstances.

Process incoming payments and manage administrative updates to account records accurately.

Collaborate with the sales team to ensure a smooth transition for new clients joining our agency.

Identify gaps in coverage and proactively suggest solutions that provide better peace of mind for families.

Maintain organized documentation to keep our office operations running smoothly and efficiently.

Requirements

Washington State Property & Casualty Insurance License.

Solid understanding of insurance policy structures and basic coverage terms.

Strong command of written and verbal communication for client interactions.

Proficiency in standard office software and agency management systems.

Prior experience in a client-facing role within the insurance industry.

Ability to manage competing priorities while maintaining attention to detail.