Customer Service Representative (12526)

Job Description

Daily backlog management, incl. order processing, backlog vs MPR reviewing, CnR processing, shipment monitoring, RMA etc.
Customer demand forecast monitoring and accuracy analysis by weekly report
Eliminate backlog vs. MRP variance and EDD, PLD vs. RD gaps across assigned accounts. Work with divisions on capacity adjustment in order to fulfill RD
Resolve logistics and custom issues with relevant functions
Achieve revenue plans by driving optimal backlog coverage, working in close partnership with the customer, sales and champions
Develop an in depth knowledge of the customer’s procurement methodologies
Identify weaknesses in supply chain for each customer; determine and implement applicable solution for each site/device
Monitor and enforce ST terms and conditions including change order windows, forecast liability, and inventory control

YOUR SKILLS & EXPERIENCES

Minimum 3 years experience in customer service or order fulfillment.
Excellent communication skill. Able to interact with internal and external partners.
Experience in Microsoft Office applications. Proficiency in using Microsoft Excel and Power BI is an added advantage.
Thorough and organized mindset
Problem solving skills
Team player with positive attitude.
Proactive, responsible and takes ownership of issues.
Self-motivated, independent and able to work with minimum supervision
Sense of urgency, analytical and able to multi-task under fast paced environment.