Customer Service Representative - $18.00

Royal Manufacturing is a Houston-based manufacturer known for building durable, high-quality products and standing behind the people who build them. We invest in safe facilities, dependable equipment, and a culture where hard work is noticed and rewarded. As we grow, we're looking for hands-on, reliable team members who want a stable production job with real opportunities to advance.

The Customer Service Representative is responsible for servicing our clients by developing and maintaining relationships, processing orders, data entry, order organization. The individual must be self-motivated, able to work under pressure in a fast paced environment.

• Builds relationships within internal departments and clients to create mutually beneficial efforts, attitudes, and procedures.

• Resolves problems/issues while being helpful and sensitive to clients’ needs.

• Answers phones and responds to client requests.

• Liaises with credit department on client releases as needed

• Obtains purchase orders (PO) from client-based systems; verifies PO with order to ensure accuracy, and inputs purchase orders into company-based software.

• Maintains and distributes daily schedules for field staff; communicates client requirements.

• Schedules service calls and troubleshoots with field staff concerning services over the phone.

• Prepare and send billing documentation for client orders to accounting department

• Other responsibilities as assigned by supervisor

• High School Diploma or Equivalent (GED)

• 1 year of experience working in customer service in a fast paced environment

• Strong knowledge of computer applications, specifically Microsoft Office Suite

• Experience working in a team environment

• Experience in a fabrication or residential building products industry is a plus

• Good written and oral communication skills