Customer Service Representative

Position Overview

Are you reliable, detail-oriented, and passionate about providing exceptional customer service? Do you enjoy solving problems, building relationships, and staying organized in a fast-paced environment?

U.S. Legal Support is seeking a Customer Service Representative who thrives under pressure, communicates effectively, and maintains a customer-first mindset. In this role, you will serve as a primary point of contact for clients, ensuring a seamless experience while coordinating with internal teams to deliver timely and accurate support.

Location: Houston, TX (Onsite)
Schedule: Monday - Friday | 8:00 AM - 5:00 PM

Key Responsibilities

• Provide administrative support to clients and internal departments.
• Build and maintain strong client relationships with a focus on client satisfaction and retention.
• Communicate professionally with clients via phone and email regarding requests, documentation, and updates.
• Process and respond to emails, phone calls, and messages requiring immediate attention.
• Accurately document client interactions, inquiries, and resolutions within internal systems.
• Follow HIPAA-compliant communication procedures, policies, and guidelines.
• Proactively identify and resolve issues to ensure a positive client experience.
• Collaborate effectively with internal teams to meet client needs and expectations.
• Perform other duties and special projects as assigned.

Qualifications

Required

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of two (2) years of customer service experience.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize responsibilities, and manage competing deadlines.
• Strong attention to detail and organizational skills.
• Ability to adapt to a variety of customer personalities and situations.

Preferred

• Experience in the legal services industry.
• Experience working in a service-oriented environment.
• Familiarity with CRM, database, or client management systems.

Core Competencies

• Customer Focus
• Communication Skills
• Problem Solving
• Time Management
• Attention to Detail
• Organization and Prioritization
• Teamwork and Collaboration
• Professionalism and Accountability
• Adaptability

Why Join U.S. Legal Support?

At U.S. Legal Support, we value our employees and offer a comprehensive benefits package designed to support you and your family.

Benefits Include:

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Pet-Friendly Benefits
• LifeLock Protection
• 401(k) Retirement Plan
• Flexible Spending Accounts (FSA)
• Paid Time Off and 9 Paid Holidays
• Commuter Benefits
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Employee Recognition and Team Events

Join a company that values collaboration, service excellence, and professional growth while helping support the legal community nationwide