Customer Service Representative (2nd Shift Remote)

Job Duties

• You will take inbound calls, gathering essential information from callers while working from the comfort of your home.
• You will act as a virtual receptionist, handling inbound calls and representing various business accounts assigned to ASuperior.
• In this role, you will record and relay messages, answer questions, and direct calls as needed in a sometimes fast-paced environment.
• All equipment and setup needs will be provided to you.

Skills Required

• Excellent communication skills, both verbal and written.
• Positive attitude, friendly, and knows how to listen.
• Punctual and reliable.
• Understands how to navigate a computer and has great typing skills.
• Willing to perform and be held to a high standard. Carries the mindset of continual improvement.

Compensation & Benefits

• Pay starts at $14.00/ hour. An additional $1.50/ hour is paid for any hours fulfilled during the weekend. Additional pay will be considered for anyone applying with call center experience.
• Health benefits are available after 30 days of employment.
• The company pays 70% of monthly medical premiums, including medical, dental, and vision plans.
• We offer a 3% company match retirement plan.
• We pay 100% of a company-sponsored life insurance policy.
• Vacation/ leave time accrual begins at 90 days of employment.

Scheduling & Availability Requirements

• Candidates being considered need to commit to working one day every weekend or both days every other weekend.
• Able to commit to working 6-8 hours per day between the hours of 12:00 pm to 12:00 am.
• Full-time staff will typically work 36-40 hours weekly, filling 7-8 hour shifts five days a week.
• Training typically takes 2-3 weeks to complete. Shifts will typically be from 10:00 am to 4:00 pm during the week, with weekend shifts ranging in time. Weekday shifts may deviate 1-2 hours in start/ end time.

About ASuperior

• ASuperior is an answering service headquartered in Madison, GA serving various accounts and industries all across the country.
• ASuperior is only hiring Georgia residents.
• In its simplest form, we take inbound calls, record, and relay messages, and handle after-hours communication needs for businesses nationwide.
• We are and have been a family-owned business since 1976.
• We keep our work environment clean and up-to-date with functioning equipment.
• We appreciate our team members and prioritize our staff.
• We are a fun, engaging, and positive work environment-focused company.
  

Remote & Location Requirements

• Internet download speeds of 100 Mbps and upload speeds of 10 Mbps.
• Have the ability to connect the computer equipment directly to the router (wi-fi is not an option).
• Have an enclosed private space where you can only be seen and heard.
• Have a quiet work environment with no background noise.

Application Instructions

• Step 1-Complete the online application.
• Step 2: Complete a telephone audition by calling 770-785-2524, entering code 7, and leaving us a voicemail. This is you leaving some basic information on a voicemail line so we can hear how you sound on the phone. Instructions will be given when you call. The audition line, like us, is open 24/7/365.

***ASuperior Contact Center does require candidates to complete a background check and drug screen prior to being hired for employment.