Customer Service Representative - 2nd Shift

Tramec, LLC is currently looking to add a 2nd shift CSR to our team lineup!

About Tramec Sloan
Tramec Sloan operates facilities across the United States, including Michigan, Ohio, Indiana, and Kansas.

WHY YOU’LL LOVE WORKING HERE:
Along with competitive pay, we offer a comprehensive benefits package that supports your health, finances, and work-life balance, including:

• Medical & prescription coverage, including a high-cost specialty drug program (potential for $0 cost)
• Surgery & imaging program (potential for $0 cost)
• Dental and vision insurance
• Company-paid life insurance
• Company-matched 401(k)
• Paid vacation and 10 paid holidays (including your birthday)
• On-demand pay (any day can be payday)
• $2000 perfect attendance bonus
• $500 employee referral bonus
• $500 wellness visit drawing
• Gym membership credit
• Short- and long-term disability
• Tuition reimbursement and internal training opportunities
• Plus much more!

Position Summary

The Customer Service Representative serves as a primary point of contact between customers and the company. This role is responsible for processing purchase orders, addressing customer inquiries, and providing timely, accurate information related to orders, billing, and account support via phone and email.

This is a 2nd shift position with working hours of 11:30 AM – 8:00 PM EST but hours could vary, including a 30-minute lunch break.

May be required to train on first shift.

Essential Job Functions:

• Handle & respond to incoming customer calls and email correspondence, providing prompt and professional support
• Accurately document all customer interactions for follow-up and internal reference
• Enter and manage data within the ERP system (Epicor) and Conexiom
• Process customer orders and maintain all required digital and physical documentation
• Monitor order status and proactively communicate updates to customers
• Maintain organized records of correspondence, quotations, and purchase orders
• Communicate customer feedback to appropriate internal teams
• Ensure compliance with the company’s Quality Management System and customer requirements
• Maintain a clean, safe, and organized work environment
• Perform additional duties as assigned
• Flexibility to work varying shifts, overtime, and weekends as needed