Customer Service Representative (30746)

Pentagon Technologies, Inc. is a leader in providing mission-critical semiconductor services that touch every device with a computer chip inside. Our customers include the largest semiconductor chip and OEM tool manufacturers in the industry. We stay at the forefront of our industry through innovation, technical proficiency, and our amazing employees. Our industry is in the midst of unprecedented growth and Pentagon is seeking outstanding candidates to join our team!

Position Summary:

As a Customer Service Representative for Pentagon, you will be responsible for maintaining relationships with Customers, Engineering, Quality, Production and Sales. You will primarily be focused on documenting and communicating order processing details and other date sensitive needs and issues within the company and with customers. You will serve as the voice between the customer and Pentagon Technologies, with the main objective of providing excellent customer service and satisfaction.

Essential Duties and Responsibilities:

Includes but is not limited to the following. Other duties may be assigned:

• Handling all communications between the customer and Pentagon Technologies. This includes emails, phone and teleconference calls. Must be willing to attend customer on site meetings.
• The scope includes requesting work to be performed, expediting requests, acting as an intermediary between customer and engineering on processing issues, and handling all account updates such as expedite fees.
• Understand and follow operating procedures as assigned to the department to assure consistent, reliable and timely responses to customer inquiries and/or issues.
• Attend daily site level meetings, production planning and customer escalations to ensure quality customer service.
• Perform customer service representative duties and respond to customer inquiries on a regular basis.
• Become well versed with customer portals and expectations.
• Other duties as assigned by the Customer Service Manager and the Director of Operations.