Customer Service Representative
Posted Updated
Description
Empire Fiber Internet is seeking a Customer Service Representative in Prattsburgh, NY
Hours: Wednesday, Thursday, Friday, Saturday and Sunday 3pm to 11:30pm
Empire Fiber Internet is expanding rapidly, and we're looking for a motivated Customer Service Representative who is passionate about delivering exceptional customer service and creating a positive experience for every customer.
If you enjoy working with people, building relationships, and getting rewarded for your results, this is an opportunity to join a company that’s transforming connectivity across the communities we serve.
As a Customer Service Representative, you’ll answer customer questions, sell our services, taking trouble tickets, troubleshoot customer issues, complete service orders, and provide a satisfying customer support experience.
If you enjoy working with people, building relationships, and getting rewarded for your results, this is an opportunity to join a company that’s transforming connectivity across the communities we serve.
As a Customer Service Representative, you’ll answer customer questions, sell our services, taking trouble tickets, troubleshoot customer issues, complete service orders, and provide a satisfying customer support experience.
Why Customer Service Professionals Choose Empire Fiber Internet
- High-demand product – fiber Internet is the fastest-growing technology in telecom
- Competitive pay rates with opportunity for growth
- Comprehensive benefit packages
- High-demand product supported by a great customer experience
- Join a rapidly expanding company bringing next-generation connectivity to more communities
What You’ll Do
- Engage with customers via phone, email, and live chat to address inquiries, provide product information, and assist with problem resolution
- Provide technical support and Collaborate with the technical team to resolve complex technical issues and ensure prompt resolution
- Process customer orders, upgrades, and service requests accurately and efficiently
- Investigate and resolve customer complaints, concerns, and billing issues
- Stay informed and provide accurate and up-to-date information to customers regarding product features, specifications, and benefits
- Maintain detailed and accurate records of customer interactions, transactions, and case details
Who Thrives in This Role
- Self-motivated individuals driven to succeed in a busy environment
- Customer Service professionals who enjoy helping people and building relationships
- Problem solvers that are driven and maintain professionalism
- Strong communicators who can simplify technology for customers
Basic Qualifications
- High school diploma or equivalent
- Proven experience in customer service or a related field
- Excellent communication and relationship-building skills
- Exceptional problem-solving skills and ability to handle challenging situations
- Technical aptitude and ability to understand and troubleshoot fiber optics-related issues
- Valid driver’s license and ability to travel if needed
Compensation
Annual earning potential: $17-$20 per hour
Work Environment
While most of the work is performed in an office setting, occasional on-site visits or attendance at industry events may be required. The ability to lift and move light equipment may be necessary.
About Empire Fiber Internet
Empire Fiber Internet is one of the fastest-growing fiber optic Internet providers in the United States. Our award-winning network delivers ultra-fast Internet, TV, and phone services to residential and business customers, helping communities stay connected with reliable, future-ready technology.
Equal Employment Opportunity Commitment:
Empire Fiber is an equal opportunity employer.