Customer Service Representative

ABC Home & Commercial Services of DFW is looking for a Residential Customer Service Representative (CSR).

ABC is the largest privately owned pest control company in the state of Texas and we pride ourselves in treating our employees like family and not a number, like the other guys. Does this sound like the opportunity for you If yes, then ABC Home & Commercial Services is looking for you. This position requires the ability to achieve goals consistently and efficiently, work thoroughly, enjoy a professional work environment and bring accountability to work. If you feel that you have what it takes to be part of a service team apply today.

As a Residential CSR, you will ensure our customers receive the best possible service in this crucial role. You will be responsible for handling customer inquiries, scheduling appointments, and resolving any concerns they may have. This position requires excellent communication skills, a commitment to teamwork, and the ability to thrive in a fast-paced environment.

Primary Responsibilities:

• Respond to incoming phone calls in a professional and timely manner.
• Effectively communicate with customers, technicians, and service managers to ensure seamless service delivery.
• Provide accurate and up-to-date information to customer inquiries.
• Schedule appointments efficiently and manage customer calendars effectively.
• Resolve customer issues promptly and professionally, providing timely feedback to supervisors regarding service concerns.
• Maintain accurate customer records and promptly update account information.
• Actively contribute to team efforts and collaborate with colleagues to exceed customer expectations.
• Attend mandatory meetings, training sessions, and call monitoring sessions.
• Participate in assigned tasks such as month-end procedures and call reports.
• Maintain a positive and professional demeanor with all customers, colleagues, and supervisors.