Customer Service Representative
Posted Updated
Customer Service Representative
Advanced Air | Thatcher, AZ | Full-Time
$20–$25/hour DOE + spiffs
Overview
Advanced Air is hiring a Customer Service Representative for our Thatcher office. You'll be the first voice our customers hear — answering calls, booking service and installation appointments, and keeping our technicians' schedules running smoothly. This is a fast-paced, people-first role for someone who stays calm on a busy phone, follows through on every detail, and takes pride in turning a stressed-out homeowner into a satisfied customer.
Responsibilities
- Answer inbound calls and respond to online inquiries promptly and professionally
- Book, confirm, and reschedule service, maintenance, and install appointments
- Dispatch and communicate with field technicians throughout the day
- Maintain accurate customer records, job notes, and appointment details in ServiceTitan
- Follow up with customers on estimates, membership renewals, and completed work
- Resolve routine customer concerns and escalate issues to the appropriate manager
- Support the office team with general administrative tasks as needed