Customer Service Representative

The Customer Service Representative is an integral part of Advanced Comfort Solutions. This position is responsible for providing outstanding customer service through all channels of customer engagement including phone and written correspondence. This role schedules appointments for customers, service technicians, real estate division, and sales estimators.

Job Duties:

• Demonstrate excellent customer service through incoming calls and/or emails.
• Ensure every interaction is a positive one by actively listening and responding appropriately to inquiries.
• Cultivate strong relationships with customers.
• Demonstrated ability to generate highly accurate work and make independent decisions.
• Schedule appointments for service technicians, real estate division, and sales estimators.
• Enter customer information with the highest of accuracy and confidentiality.
• Strong problem-solving skills and ability to handle difficult situations with empathy.
• Accurately enter customer appointment information for service technicians and sales estimators.
• Excellent verbal and written communication skills.
• Perform other projects/duties as requested