Customer Service Representative - AL (56507)

CWS is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

Job Summary

The Customer Service Representative will be responsible for providing exceptional service to our clients & customers and ensuring their satisfaction with our water and wastewater services.

Responsibilities

• Respond promptly to all customer inquiries and complaints via phone, email, or in-person

• Provide accurate information about our services and processes to customers

• Maintain a positive and professional demeanor at all times, even in challenging situations

• Process service requests, receiving payments, billing inquiries, and other customer-related transactions

• Collaborate with other team members to ensure timely and efficient completion of customer requests

• Maintain detailed records of customer interactions and transactions

• Continuously seek opportunities to improve customer service processes and procedures

• Stay up-to-date with new technologies and advancements in the field of customer service

https://clearwatersolutions.com/careers/apply/