Customer Service Representative - Alarm Monitoring
Description
Job Title: Alarm Monitoring Agent
Job Location: Irving, TX - In office
Job Type: Full-Time; Nonexempt
Shift Times:
- 9:00 am -5:30 pm Tuesday and Wednesday off
- 4:00 pm - 12:30 am Tuesday and Wednesday off
- 1:00 am - 9:30 am Tuesday and Wednesday off
Pay Rate: $18.00 per hour
Since 2001, National Monitoring Center has been an industry leading third party Alarm System monitoring company, and a member of the Netwatch Group. Each member of the Netwatch Group aims to bring a sense of safety to all our customers across the globe.
Further details regarding our organization can be found at www.NMCcentral.com
To review our Privacy Policy, please follow this link: https://netwatchglobal.ai/privacy-policy/
Would you describe yourself as:
- Precise
- Having a Strong Follow Through
- Open Minded
- Enthusiastic to Learn
- Problem Solver
- Meticulous
- Honest
- Determined
If this specifically describes you, please continue reading the job description!
Job Description
Alarm room operators are expected to process alarm signals for clients through outbound telephone calls as well as handle inbound calls from clients regarding alarm signals and other functions regarding their accounts. Alarm signals include burglary, hold-up, medical, fire alarms, and a variety of status-based trouble, supervisory, or maintenance signals. Interactions will include conversations with customers, dispatching agencies such as police and fire departments, and relaying information to individual alarm companies.
National Monitoring Center trains their Alarm Room Operators as part of the on-boarding process. Training is fully paid for by the Company and is conducted as part of the employees’ regular work-shift.
The Alarm Room Operator position is classified as nonexempt, and any hours worked greater than 40 will be paid in accordance with applicable state regulations. Our employees are paid on a weekly basis.
This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.