Customer Service Representative (Appointment Setting) | with 21K Signing Bonus
ISTA Personnel Solutions Customer Service Representative (Appointment Setting) | with 21K Signing Bonus
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Handle inbound calls from customers to book appointments based on their preferred schedule
- Make outbound calls to confirm scheduled appointments and address any customer concerns
- Provide accurate and detailed information about our products and services
- Manage customer inquiries and promptly resolve any issues or concerns
Job Requirements:
- At least 6 months of BPO experience (Voice Account)
- Previous experience in appointment setting is a PLUS
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Ability to remain calm and professional in stressful situations
- Proficiency in using computer systems and relevant software
- Willing to work onsite in Mandaluyong
- Amenable working night shift
Requirements
- Minimum 1 year of experience in a Customer Service Representative or similar role
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency in using computer systems and relevant software
- Previous experience in appointment setting or telemarketing is preferred
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
As published by workable · 9 questions · 3 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Home Language, Education, Experience, Summary, Resume
Short answers (1)
- Were you a referral of an ISTA Solutions Employee? If yes, please put his/her full name here.
Pick from a list (5)
- I hereby authorize the representative of ISTA Personnel Solutions to collect my data and information, as part of the recruitment process with the company. I understand that these information collected are essential for my application process.
- Are you a Filipino citizen residing in the Philippines?
- This position requires you to work onsite in MANDALUYONG. Please confirm that you are good with this.
- How did you hear about this position?
- What is your most recent salary range?
Written answers (3)
- How long will be your travel time to the office?
- CHARACTER REFERENCE #1 * Please provide FULL NAME, COMPANY NAME, POSITION and CONTACT NUMBER
- CHARACTER REFERENCE #2 * Please provide FULL NAME, COMPANY NAME, POSITION and CONTACT NUMBER