Customer Service Representative
Join the Fun at Arrow International!
Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe, and we’re growing fast!
We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off, including a bonus week every July!
If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.
Position Summary
Trade Products is looking for a Customer Service Representative to join our team. This is a full-time, hourly position responsible for supporting current and potential customers, assisting with orders, answering questions, resolving issues, and helping drive pull tab sales. This role will build and maintain strong customer relationships, support outside sales representatives, enter customer orders accurately, and help identify opportunities to increase sales and improve service.
Pay Range: $23–$29 per hour
Primary Responsibilities
- Answer phones and assist customers with orders, questions, and problem resolution.
- Accurately enter orders and relevant customer information into internal systems.
- Build and support customer relationships on an ongoing basis to help increase sales and meet monthly goals.
- Follow up with customers by phone, email, and fax.
- Develop new customer prospects and support customer growth opportunities.
- Maintain close communication with outside sales representatives regarding customer accounts.
- Develop strong knowledge of the product line and sales process.
- Identify opportunities to sell older inventory when appropriate.
- Ensure marketing mailers are distributed to customers as scheduled.
- Run inventory reports and communicate product availability to customers on a weekly basis.
- Identify and recommend process improvements to increase efficiency and improve customer service.
- Follow all company policies, procedures, and department expectations.
- Perform other duties as assigned.