Customer Service Representative

Atlantic Blue Water Services Customer Service Representative

Assist our current commercial team during the bidding, project management, billing, and project completion processes
Work with the team to evaluate these processes, with the goal of optimization over time
Support team members in potential change implementation and support
Work with the commercial team to achieve and maintain alignment between multiple divisions
Provide redundancy in the commercial division, learning other team member’s job functions in order to assist and complete their job duties if needed on a temporary basis
Communicate professionally and promptly with clients, vendors, regulatory agencies, and team members
Coordinate with internal departments to gather information needed for proposals, invoicing, contracts, and compliance submissions
Provide general administrative support for the Commercial Division
Review client contracts, subcontract agreements, and related documents for completeness and compliance requirements
Coordinate and track insurance certificates, endorsements, bonding requirements, and related compliance documentation
Maintain confidentiality of company and client information
This role will expand as the employee grows with the company, and future duties will include additional functions to support the commercial and executive teams.

Associate’s or Bachelor’s degree in Business Administration, Legal Studies, Accounting, or related field preferred
Prior experience in contract administration, compliance coordination, construction administration, or commercial service operations preferred
Strong understanding of contracts, insurance documentation, licensing, and compliance processes is preferred
Excellent organizational skills and attention to detail
Strong written and verbal communication skills
Ability to manage multiple deadlines and priorities effectively
Proficiency in Microsoft Office Suite and document management systems
Ability to work independently while supporting a collaborative team environment
Professional demeanor with strong customer service skills

See also