Customer Service Representative

Customer Service Representative – Chicago Police Auto Impound

Are you looking for a great work environment, a supportive management team, and a full benefits package? E&R is currently offering career opportunities for Customer Service Representatives/Data Entry Clerks at our Chicago Police Auto Impound facilities.

Work Locations:

• 701 North Sacramento Boulevard, Chicago, IL
• 10301 South Doty Avenue, Chicago, IL

Job Duties

• Process vehicle impounds in accordance with applicable city ordinances, Illinois state law, and company procedures.
• Provide professional, courteous, and efficient customer service to vehicle owners and the public.
• Assist customers with vehicle impound inquiries, vehicle release procedures, and required documentation.
• Verify paperwork and accurately enter information into the appropriate computer systems.
• Maintain accurate records and ensure compliance with applicable policies and procedures.
• Perform general administrative duties as needed.

Requirements

• Previous experience in a customer service environment preferred.
• Strong customer service and problem-solving skills.
• Basic computer skills and data entry experience.
• Strong attention to detail and the ability to follow instructions and established procedures.
• Familiarity with TOPS and Microsoft Office is a plus.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to work independently and as part of a team.
• Must meet applicable background screening requirements for the position.

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Regularly required to see, talk, and hear.
• Ability to sit for extended periods of time.
• Occasionally required to stand, walk, bend, reach, and lift or move items weighing up to 10 pounds.
• Hand and finger dexterity required to operate office equipment, including computers and peripherals, telephones, and copiers.