Customer Service Representative - Back of House (Part-time)
Watermelon Swim – A Tampa Bay Best Place to Work
Are you passionate about creating an exceptional customer experience and helping operations run smoothly behind the scenes? Watermelon Swim is looking for a friendly, organized, and dependable Customer Service Representative (Back of House) to join our melon-tastic team!
While this role is not client-facing at the front desk, it plays a huge part in supporting our families, our team, and daily operations through phone, email, scheduling, and administrative support.
As a key member of Team Melon, you will:
- Provide top-notch customer service by assisting clients with scheduling, account questions, purchases, and program information.
- Support daily operations through administrative and behind-the-scenes coordination.
- Communicate with families professionally through phone and email.
- Collaborate with team members and management to ensure smooth, efficient operations.
- Help maintain accurate client records and support enrollment needs.
What We’re Looking For:
- Passionate, friendly, organized, and dependable individuals.
- Strong customer service and administrative experience.
- Excellent communication skills and a positive, solution-oriented attitude.
- Proficiency with multi-line phone systems and Microsoft Office (Outlook, Word).
- Ability to thrive in a fast-paced environment while maintaining professionalism and accuracy.
- Must be at least 18 years old.
Why Join Watermelon Swim?
- Consistent part-time schedule.
- Opportunities for professional development and growth.
- A positive, supportive, and fun work environment.
- Work for a recognized Tampa Bay Best Place to Work.
- Make an Impact: Help support our mission of growing a community of safer swimmers and increasing confidence in and around water!
This is not a remote position.
Watermelon Swim participates in the eVerify program.
Equal Opportunity Employer