Customer Service Representative
Description
Customer Service Representative (CSR)
Ballard Heating, Cooling, Electric & Plumbing
Location: 2027 196th St SW Suite A101, Lynnwood, WA 98036
$25–$29/hr. + bonus potential
Full Benefits | Growth Opportunity | High-Energy Team Environment
Ballard Heating, Cooling, Electric & Plumbing is growing, and we are looking for a high-performing Customer Service Representative who thrives in a fast-paced environment, communicates confidently on the phone, and knows how to turn conversations into booked opportunities.
Experience in the home service industry, trades, or Service Titan is highly preferred.
Schedule
- Full-time in office position
- Standard schedule: Tuesday–Saturday, 8:00 AM – 5:00 PM
- Training schedule: Monday–Friday
Compensation & Benefits
- $25–$29 per hour
- Additional bonus and Commission opportunities
- Full Benefits Package including:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- PTO
- Paid Holidays
What You’ll Do
- Handle high-volume inbound customer calls
- Make outbound calls for follow-up, membership renewals, unsold estimates, scheduling, and lead generation
- Book service calls and maximize conversion opportunities
- Deliver exceptional customer service on every interaction
- Work closely with dispatch and operations teams
- Accurately enter customer information and notes into ServiceTitan
- Help drive revenue through strong phone and sales skills
- Maintain professionalism and urgency during busy seasons
What We’re Looking For
- Previous CSR, call center, dispatch, or phone sales experience
- Home service/trades industry experience strongly preferred
- Service Titan experience is a major plus
- Strong communication and phone sales ability
- Ability to multitask in a fast-paced environment
- Positive attitude with strong customer service skills
- Reliable, punctual, and team-oriented
- Comfortable handling both inbound and outbound calls
- Strong typing and computer skills
Ideal Candidate
You are someone who:
- Enjoys talking to customers
- Can confidently ask for the appointment and close calls
- Stays calm under pressure
- Understands urgency and customer experience
- Wants to earn more through performance incentives
- Takes pride in being dependable and professional
If you are looking for a company that rewards hard work, and provides long-term career growth, we would love to talk with you.
Skills
As published by greenhouse · 4 questions
Basics
First Name, Last Name, Preferred First Name, Email, Phone, Resume/CV
Pick from a list (4)
- Are you willing to submit to a background check in accordance with state and local laws?
- Are you willing to take a drug test in accordance with state and federal laws?
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
- If you provided a phone number, do you consent to receiving follow-up communication via text message (or SMS message) regarding your application status?