Customer Service Representative - Baltimore

Customer Service Representative

Title: Customer Service Representative

Department: Operations

Position Status: Full Time

Shift Schedule: Day Shift

Exempt Status: Non-exempt Hourly

About CDS Logistics: At CDS Logistics, we are specialists in last mile delivery services for kitchen cabinets, windows, doors, and appliances. We service our customers through a nationwide network consisting of over 80 locations making over 1 million deliveries annually to homes, job sites and retail locations. Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers’ expectations.

We are not perfect, but we try to be. We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.

Our Mission: “Creating Customers by Servicing Customers”

Our Guiding Principles:

1. Put Safety First

2. Respect for Others

3. Treat Customer Orders Like Our Own

4. Deliverable Measurable Excellence

5. Pursue Relentless Improvement

About the Job

CDS Logistics is looking to add an enthusiastic, highly-organized Customer Service Representative to our team. We are seeking candidates with 2+ years of experience working in customer service role preferable for a logistics or delivery company. Our team members play a key role in the success of our company; the right candidate will have an opportunity to establish significant relationships not only with external customers, but also internal co-workers to supports the daily operations of our business. CDS advocates an environment where your talents and innovation are recognized and rewarded.

A successful applicant will be able to:

• Perform quality work within deadlines.
• Interact and communicate professionally with internal and external customer groups.
• Prioritize daily tasks in consideration of Organizational Strategic Goals.
• Work independently while understanding the necessity for communicating and coordinating efforts with your stakeholders.

Essential Job Functions:

• Manage Client specific programs
• Make outbound calls and accept inbound calls for scheduling of deliveries.
• Follow up on Customer inquiries not immediately resolved
• Maintain a close relationship with the key personnel within client accounts and internal relationships within the company
• Complete Daily Pre-calls
• Assist Drivers with concerns and issues as they arise
• Assist in calling of time frames
• Manage assigned accounts dispatch boards
• Check customer service voicemail at assigned time
• Continued learning of all client accounts within business
• Provide EXCELLENT customer service to all of our customers
• Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems of internal and external clients.
• Coordinate with other department personnel to complete all tasks as assigned
• Other duties assigned by the supervisor