Customer Service Representative
This is a full-time onsite position at our facility located in Ferndale, WA.
ABOUT BARLEAN'S
Barlean’s is a privately owned nutritional supplements brand based in Ferndale, Washington. We’re looking for a Customer Service Representative who loves helping people, communicates clearly, and enjoys working with a collaborative team to support both our consumers and retail partners.
JOB SUMMARY
The Customer Service Representative is a key point of contact for customers and retailers, delivering friendly, accurate support via phone, email, and chat. This role also supports internal teams with order processing, account maintenance, and administrative tasks. Success in this role looks like timely responses, thorough documentation, attention to detail, and consistent follow-through.
PRIMARY RESPONSIBILITIES
- Respond to customer inquiries via phone, email, or chat.
- Provide accurate information and solutions to customer problems.
- Educate customers and retailers on general nutrition, related to Barlean's products.
- Develop a strong understanding of the company's product lines, ingredients, and benefits.
- Create and maintain customer accounts and update records.
- Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
- Enter retailer and consumer orders.
- Process returns, replacements, and refunds according to company policy.
- Accurately document customer interactions and order details in the CRM/order system.
- Collaborate with warehouse, shipping, and other internal teams to resolve order issues.
- Recognize and appropriately escalate potential adverse event reports or regulatory concerns.
- Ensure compliance with all GMP’s, GDP’s, Barlean’s SOP’s, and SQF regulations.