Customer Service Representative

Provide unbiased assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive training program). Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance and attendance metrics. Performs other duties as may be assigned by management.

Additional Requirement:

Requires experience with Microsoft Office, Excel, OnBase. Must type 30 wpm. Must be effective at multi-tasking. Prior Medicaid experience preferred.

Thanks,

Best Regards

Namratha Gandavarapu

317-210-8733