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Customer Service Representative

More than customer support, this role is at the center of every customer project we deliver.

Buckeye Corrugated, Inc. (BCI) is seeking a highly organized, customer-focused professional who thrives in a fast-paced environment and enjoys balancing multiple priorities. This position serves as a critical link between our customers, sales team, production teams, and internal departments to ensure projects move seamlessly from concept to delivery.

As a Customer Service Representative, you'll serve as the primary connection between customers, sales, design, production, and logistics teams to ensure projects move seamlessly from concept to delivery. You'll solve problems, coordinate moving parts, build strong customer relationships, and help deliver packaging solutions that make a difference to our customers every day. No two days are the same, making this role a great fit for someone who enjoys variety, adapts well to change, and thrives in a fast-paced setting.

At BCI, you’ll be part of an employee-owned company where your contributions matter and your efforts help drive the success of the entire organization.

Key Responsibilities

  • Serve as a primary point of contact between customers and internal teams, including Sales, Creative Services, Procurement, Manufacturing, Finishing, and Logistics.
  • Prepare estimates and provide quotes to customers.
  • Process and verify purchase orders accurately and efficiently.
  • Establish delivery schedules and track orders throughout the production process.
  • Communicate project updates, timelines, and changes to customers and internal stakeholders.
  • Manage customer requests, specification changes, and evolve project requirements.
  • Analyze inventory and warehouse data to support replenishment and purchasing decisions.
  • Support the development and execution of packaging and display solutions that meet customer expectations.
  • Identify materials and resources necessary for successful project completion.
  • Monitor production, fulfillment, shipping, and logistics activities to ensure projects remain on track.
  • Track project milestones, deliverables, and customer commitments.
  • Maintain accurate customer records and project documentation.
  • Proactively identify challenges and collaborate with others to develop solutions.
  • Provide exceptional support to customers and internal team members.
  • Perform all duties in accordance with company policies, safety requirements, and ethical standards.

What Success Looks Like

In your first few months, you’ll develop an understanding of our customers, products, processes, and team dynamics. As your knowledge grows, you’ll be trusted to make informed decisions, anticipate needs, solve problems proactively, and keep projects moving forward with minimal oversight. You'll become a trusted resource for customers and internal teams by providing accurate information, proactive communication, and dependable follow-through.

The most successful people in this role are quick learners who combine strong communication skills, sound business judgment, and a positive attitude. They don’t wait to be told what to do, they gather information, think critically, and take ownership of finding solutions.

What Makes Someone Successful in This Role

  • You communicate effectively and professionally with customers and coworkers.
  • You can manage multiple projects and competing priorities while maintaining a high level of service.
  • You remain positive, adaptable, and solutions-focused when challenges arise.
  • You learn quickly and can apply sound judgment to make informed business decisions.
  • You take ownership of your responsibilities and follow through on commitments.
  • You are organized, dependable, and capable of keeping many moving pieces aligned.
  • You enjoy working in a dynamic environment where no two days are the same.
  • You work collaboratively and contribute to team success.
  • You pay attention to details while maintaining focus on the bigger picture.

Preferred Qualifications

  • Bachelor’s degree preferred.
  • Experience in corrugated packaging, manufacturing, POP displays, printing, logistics, or related industries is a plus.
  • Experience in customer service, account management, project coordination, operations, or order management.
  • Knowledge of structural design, graphic arts, lithographic printing, pre-press, or fabrication is beneficial.
  • Proficiency with Amtech, Microsoft Office, and Outlook.
  • Strong problem-solving, decision-making, and organizational skills.
  • Ability to work independently while contributing to a collaborative team environment.

Why Join BCI?

Buckeye Corrugated, Inc. is a privately held, employee-owned company with 12 corrugated manufacturing facilities across 10 states. We provide custom-designed corrugated packaging, point-of-purchase displays, fulfillment, logistics solutions, and more.

Simply stated, we don’t just make boxes, we help our customers shape impressions, influence perceptions, and deliver their products successfully.

BCI offers competitive compensation and a comprehensive benefits package including:

  • Medical, dental, vision, and life insurance
  • Disability benefits
  • 401(k)
  • Paid time off and company holidays
  • Bonus opportunities

If you’re looking for a role where your communication skills, judgment, initiative, and ability to solve problems make a real impact, we’d love to hear from you.

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What this application asks

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Resume/CV, Full name, Email, Phone, Current location, Current company

  • Current Address (Number, Street, City, State, Zip)
  • Social Security Number
  • If you have ever worked under another name, please state what name(s) and when:
  • If you are under 18 years of age, do you have a work permit? yes / no · optional
  • Are you employed now? yes / no · optional
  • How did you learn of this job opening? optional
  • If employed, on what date would you be available for work?
  • Are you willing to work any shift? yes / no · optional
  • Are there any days of the week when you would not be available to work? Please specify. optional
  • Have you filed an application here before? If yes, give date:
  • Are you on layoff and subject to recall? yes / no · optional
  • Do you have, or have you applied for the legal right to work in the United States? yes / no · optional
  • Have you ever been convicted of a crime other than a minor traffic violation? (Conviction will not automatically disqualify an applicant for employment. All circumstances, including the nature of the crime, time elapsed, and nature of the job, will be considered in evaluating the applicant's suitability for employment.) If yes, please explain: written answer
  • Please list your Education History (High School, College, Trade, or Business) - Name & Location of School, Number of Years Attended, Degree or Diploma, Course of Study, and Year of Graduation written answer · optional
  • Experience (Job Title, Employer Name, Address, Phone Number, Duties, and Dates of Employment, Reason for Leaving) written answer
  • List 2-3 References (Name, Address, Phone Number, Email, and Relationship to you - no relatives) written answer · optional
  • Are you willing to accept employment that requires you to travel? yes / no · optional
  • If yes, choose one · optional
  • Are you willing to work overtime? yes / no · optional
  • State names of relatives and friends working for us: written answer · optional
  • I consent to receive information/marketing text messages from Buckeye Corrugated, Inc. ("BCI"). I am aware that message frequency will vary and that Msg & data rates may apply. I confirm that I understand I can respond "STOP" at any time to cancel, or "HELP" at any time for help. choose one
  • Please attach your resume if available upload · optional

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