Customer Service Representative

Customer Service Representative

Beacon Management Services – Atlanta, GA
Full-Time | On-Site | HOA Management Industry

*Come join us at Beacon Management Services - We'd love to have you!! *

Overview:

Beacon Management Services, a premier provider of HOA and condominium management solutions in the Atlanta area, is seeking a professional, dependable Customer Service Representative to join our team. This full-time, in-office position plays a key role in delivering top-tier service to homeowners, board members, and vendors across the communities we manage.

Key Responsibilities:

• Serve as the first point of contact for inbound calls and emails from residents, board members, and vendors.
• Resolve inquiries related to community rules, assessments, maintenance requests, and general HOA operations.
• Maintain accurate records of customer interactions and follow up to ensure resolution.
• Work closely with community managers and other internal departments to escalate and address more complex issues.
• Assist in processing architectural requests, amenity reservations, and account status updates.
• Foster positive relationships by providing courteous, timely, and solution-focused responses.

Why Join Beacon:

• Established leader in HOA management with a supportive, team-based culture.
• Competitive benefits.
• Opportunities for growth and professional development within the company.