Customer Service Representative Best Mexican Foods Distributor
Best Mexican Foods is looking for a motivated, bi-lingual (Spanish/English) and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to customers by processing orders, resolving inquiries, and supporting sales and operations teams. This role ensures accurate and timely communication to maintain customer satisfaction and operational efficiency.
Order Management
- Process customer orders accurately via phone, email, or online systems.
- Verify pricing, product availability, and delivery schedules.
Customer Support
- Respond promptly to inquiries regarding products, services, and deliveries.
- Resolve complaints and escalate complex issues to management when necessary.
Coordination & Communication
- Collaborate with warehouse, transportation, and sales teams to ensure timely fulfillment.
- Communicate changes or delays to customers proactively.
Documentation & Reporting
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Prepare daily or weekly reports as required.
Work Schedule: 5 days per week, generally Monday through Friday, with some Sunday availability.
Pay: $22 per hour
Requirements
- High school diploma required; associate degree preferred.
- 1–3 years of customer service experience required; food service or distribution industry experience preferred.
- Fluent in Spanish and English required.
- Proficiency in Microsoft Office Suite and CRM systems.
- Must be eligible to work in the United States.
Benefits
- 401(k) with company match
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account and Health Savings Account
- Life and disability insurance
- Paid time off
As published by workable · 5 questions · 1 written answer
Basics
First name, Last name, Email, Phone, Address, Education, Experience, Summary, Resume, Cover letter, What is your desired starting date?, What is your desired compensation?, Are you able to perform the essential functions of this role with or without reasonable accommodation?, What days of the week are you avaiable to work? Check all that apply., What is your reason for leaving your current, or most recent employer?, How many years of experience do you have performing this work in the past?, How did you learn about this opportunity?, If you are a current employee applying for an internal role, provide your email address along with the division name and location where you work. Else, if you were referred by an employee, provide their email address along with the division and location where they work.
Pick from a list (4)
- Are you legally authorized to work in the United States?
- Do you have any experience in the Food Service industry?
- This job works out of our location in Chester, NY. Are you able to work out of this location?
- Are you proficient with Microsoft Office and CRM systems.
Written answers (1)
- Are you biligual in both English and Spanish?