Customer Service Representative - BGC Taguig
Posted Updated 4
views
Description
We are looking for CSRs to join a fast growing Online Video Sharing account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Protect customers and reduce fraud while maintaining a positive experience.
- Review accounts, transactions, and patterns to detect and prevent fraud.
- Identify trends that separate legitimate vs. fraudulent activity.
- Handle calls regarding potential fraud and confirm activity with customers.
- Use internal and external tools to determine if activity is fraudulent.
- Solve problems, find root causes, and recommend solutions.
Requirements
- Completed at least 2 years in College with no back subjects
- Must have at least 6 months of BPO Experience
- Must have excellent communication skills
- Must be willing to work onsite in Vertis North/Taguig
- Willing to work on shifting schedule
As published by workable · 19 questions
Basics
First name, Last name, Email, Headline, Phone, Resume, Cover letter
Short answers (6)
- Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1.
- What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A.
- Which location are you residing in? (City of Residence)
- How much was your last monthly compensation package (in PESO)? (i.e. 16000)
- How much is your expected salary (in PESO)? (i.e. 18000)
- What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?
Pick from a list (13)
- How did you know about this position?
- How many months of BPO experience do you have?
- Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A.
- What is your highest educational attainment?
- Which location do you prefer working in?
- When is the soonest you are available to start working?
- Are you currently enrolled or have plans in enrolling in school?
- Do you have any plans to work abroad in the next two years?
- Are you willing to work fully onsite?
- Are you willing to work on shifting schedule and graveyard shift?
- Are you willing to work during weekends, holidays, and render paid overtime?
- Are you currently employed?
- Are you willing to undergo both virtual and onsite recruitment processes?