Customer Service Representative - BGC Taguig
We are looking for CSRs to join a fast growing Online Video Sharing account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Protect customers and reduce fraud while maintaining a positive experience.
- Review accounts, transactions, and patterns to detect and prevent fraud.
- Identify trends that separate legitimate vs. fraudulent activity.
- Handle calls regarding potential fraud and confirm activity with customers.
- Use internal and external tools to determine if activity is fraudulent.
- Solve problems, find root causes, and recommend solutions.
Requirements
- Completed at least 2 years in College with no back subjects
- Must have at least 6 months of BPO Experience
- Must have excellent communication skills
- Must be willing to work onsite in Vertis North/Taguig
- Willing to work on shifting schedule
As published by workable
First name, Last name, Email, Headline, Phone, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?
- Are you currently enrolled or have plans in enrolling in school? yes / no
- Do you have any plans to work abroad in the next two years? yes / no
- Are you willing to work fully onsite? yes / no
- Are you willing to work on shifting schedule and graveyard shift? yes / no
- Are you willing to work during weekends, holidays, and render paid overtime? yes / no
- Are you currently employed? yes / no
- Are you willing to undergo both virtual and onsite recruitment processes? yes / no