Customer Service Representative (Bilingual Spanish/English)
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8e4cb24c-10ec-4d89-b947-0e1912ef43b1:19000101_000001 Customer Service Representative (Bilingual Spanish/English)
Customer Service Representative (Bilingual)
Responsibilities:
- Deliver professional customer support via telephone, email, and mail to the bilingual community.
- Answer inbound/outbound calls, clarify needs, research issues, and resolve complaints.
- Perform data entry, mail processing, reporting, and database updates.
- Troubleshoot issues and escalate complex matters as needed.
- Maintain thorough knowledge of products, services, and policies.
- Import order files and update website as directed by supervisors.
Requirements:
- Minimum 1 year customer service/call center experience.
- High School Diploma or equivalent.
- Fluency in English and Spanish (spoken and written).
- Excellent communication and Microsoft Office skills (especially Excel).
- Strong attention to detail and ability to multitask.